{"id":534,"date":"2025-07-21T05:36:01","date_gmt":"2025-07-21T05:36:01","guid":{"rendered":"https:\/\/clintools.com\/wordpress\/?page_id=534"},"modified":"2025-07-26T07:40:52","modified_gmt":"2025-07-26T07:40:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/clintools.com\/wordpress\/faq\/","title":{"rendered":"FAQ \/ Help"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"534\" class=\"elementor elementor-534\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-kyzipnw elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"kyzipnw\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2164f5c\" data-id=\"2164f5c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-075556d elementor-widget elementor-widget-heading\" data-id=\"075556d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-08aa4c5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"08aa4c5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-cca2678\" data-id=\"cca2678\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8fd3b89 elementor-widget elementor-widget-accordion\" data-id=\"8fd3b89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1501\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1501\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I cite the Software?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1501\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1501\"><p>All programmes have a citation &#8216;cut-and-paste&#8217; sectionin their help index. But for ClinTools overall the citation is:<\/p><p>Devilly, G.J. (2022). ClinTools Software for Windows: Version 5.0 <br \/>(computer programme). www.clintools.com. Brisbane, Queensland, Australia.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1502\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1502\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What if my computer does not have a complete set of visual basic runtime files?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1502\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1502\"><p>\u00a0Below is a list of useful files. Download them (right click and &#8220;save as&#8230;&#8221;) into your system directory (usually c:\\windows\\system or c:\\windows\\system32), then register the file by opening the &#8220;Run&#8221; dialogue (under the Start menu) and typing: regsvr32 what-ever-file (see <a href=\"https:\/\/clintools.com\/images\/run.gif\">this picture<\/a> for an example). Your programme should now run!<\/p><ul><li><a href=\"https:\/\/clintools.com\/help\/comdlg32.ocx\">comdlg32.ocx<\/a><\/li><li><a href=\"https:\/\/clintools.com\/help\/tabctl32.ocx\">tabctl32.ocx<\/a><\/li><li><a href=\"https:\/\/clintools.com\/help\/AResize.ocx\">AResize.ocx<\/a><\/li><li><a href=\"https:\/\/clintools.com\/help\/msjet40.dll\">msjet40.dll<\/a><\/li><\/ul><p><img decoding=\"async\" src=\"https:\/\/clintools.com\/images\/RightMovingPointer.gif\" width=\"21\" height=\"18\" border=\"0\" alt=\"RightMovingPointer\" title=\"FAQ \/ Help\">All Visual basic runtime files: <a href=\"https:\/\/clintools.com\/help\/vbrun60sp6.exe\">vbrun60sp6.exe<\/a> (just double click it and all will be installed automatically). Use this one first if you&#8217;re not sure what&#8217;s going on.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1503\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1503\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I'm having problems with MDAC control - can you help?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1503\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1503\"><h3><b><span style=\"font-size: medium;\">M<\/span><\/b><span style=\"font-size: medium;\">icrosoft <b>D<\/b>ata <b>A<\/b>ccess <b>C<\/b>omponents (MDAC; with thanks to <a href=\"http:\/\/www.macropool.com\">MacroPool<\/a>)<\/span><\/h3><p>MDAC is a widely used Windows system component that implements database connectivity features. MDAC is required by many Windows programs that implement database features. These programmes should have been installed with ClinTools. However, in case of problems here is some further information for past versions of Windows where this has been a problem:<\/p><ol><li><b>Windows XP\/2000\/Me<\/b> already contain MDAC by default, but it can get broken under certain circumstances.<\/li><li><b>Windows 98\/NT 4.0<\/b> don&#8217;t contain MDAC by default, so users of these Windows versions must install MDAC first.<\/li><\/ol><h4><span style=\"font-size: medium;\">How to Repair MDAC 2.81 under Windows XP with SP2<\/span><\/h4><ol><li>WinXP with Service Pack 2 will create a fuss if you need to reinstall MDAC because it will think that it is already there. Therefore, follow this guide if you have any problems<\/li><li>Open the folder <b>C:\\Windows\\inf<\/b> and locate the file <b>mdac.inf<\/b>.<br \/>Note: Your Windows folder could be named differently, e.g. C:\\WinXP\u00a0<\/li><li>Right-click the file <b>mdac.inf<\/b> and click <b>Install<\/b>.\u00a0<\/li><li>When prompted for a location, point to <b>C:\\Windows\\servicepackfiles\\i386<\/b><\/li><li>When prompted for the file <i>handler.reg<\/i>, either point to <b> C:\\Program files\\Common files\\System\\msadc<\/b> or put the Windows XP CD in your CD-ROM drive.<\/li><\/ol><p>This reinstalls \/ repairs MDAC 2.81 under Windows XP SP2.<\/p><h3><span style=\"font-size: medium;\">Further Optional Steps<\/span><\/h3><ol><li>Download and install <a href=\"http:\/\/www.microsoft.com\/downloads\/details.aspx?displaylang=en&amp;FamilyID=2deddec4-350e-4cd0-a12a-d7f70a153156\" target=\"_top\"> MS Jet 4.0 Service Pack 8<\/a><\/li><li>Run MacroPool&#8217;s <a href=\"http:\/\/www.macropool.com\/download\/CSRepair.exe\" target=\"_top\">MDAC Repair Utility<\/a>.<\/li><\/ol><p align=\"left\">If you require more files either: 1. search the web for them (we suggest visiting the &#8220;<a href=\"http:\/\/www.dlldump.com\/\" target=\"_blank\" rel=\"noopener\">dlldump<\/a>&#8221; or search for the file using <a href=\"http:\/\/www.google.com\" target=\"_blank\" rel=\"noopener\"> Google<\/a>); or 2. email our customer <a href=\"mailto:help@clintools.com\"> support<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0ca2a09\" data-id=\"0ca2a09\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-96af0e2 elementor-widget elementor-widget-accordion\" data-id=\"96af0e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1581\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1581\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I'm getting a Runtime Error - 13: Type mismatch<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1581\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1581\"><p>If you are in what Microsoft calls an International Setting (e.g., France, Germany, etc), then you may get the following error when trying to run the software: <b><br \/>Runtime Error &#8211; 13<\/b>: <b>Type mismatch<\/b><br \/>This means that you do not have the English (United States) settings in your Regional Settings. To fix this, change Regional Settings to English (United States) under My Computer \/ Control Panel \/ Regional Settings. Once finished using the programme, however, you might want to change back to your own region again.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1582\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1582\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I 'unlock' the registration?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1582\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1582\"><p>If your software is locked then visit the <a href=\"https:\/\/gofund.me\/298c3ab2\">gofundme<\/a> page and get the free registration code (and possibly buy us a coffee?).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1583\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1583\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I get help anywhere else?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1583\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1583\"><p>There are three major sources of help and support available and we recommend that people use them in the following order:<\/p>\n<ol>\n<li>Check our <a href=\"https:\/\/clintools.com\/help\/help-faq.html\">Help and Frequently Asked Questions (FAQ) page<\/a> (this page).<\/li>\n<li>View our <a href=\"http:\/\/www.clintools.com\/forums\/index.php\">Support Forums<\/a> (including conducting a <a href=\"http:\/\/www.clintools.com\/forums\/index.php?action=search;advanced\"> search<\/a> using key words).<\/li>\n<li><a href=\"http:\/\/www.clintools.com\/wordpress\/contact\/\">Contact us<\/a>&nbsp;with questions (we will only support those who have bought our software with this option).<\/li>\n<\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I'm getting a Runtime Error - 13: Type mismatch\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you are in what Microsoft calls an International Setting (e.g., France, Germany, etc), then you may get the following error when trying to run the software: <b><br \\\/>Runtime Error &#8211; 13<\\\/b>: <b>Type mismatch<\\\/b><br \\\/>This means that you do not have the English (United States) settings in your Regional Settings. To fix this, change Regional Settings to English (United States) under My Computer \\\/ Control Panel \\\/ Regional Settings. Once finished using the programme, however, you might want to change back to your own region again.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I 'unlock' the registration?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If your software is locked then visit the <a href=\\\"https:\\\/\\\/gofund.me\\\/298c3ab2\\\">gofundme<\\\/a> page and get the free registration code (and possibly buy us a coffee?).<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I get help anywhere else?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>There are three major sources of help and support available and we recommend that people use them in the following order:<\\\/p>\\n<ol>\\n<li>Check our <a href=\\\"https:\\\/\\\/clintools.com\\\/help\\\/help-faq.html\\\">Help and Frequently Asked Questions (FAQ) page<\\\/a> (this page).<\\\/li>\\n<li>View our <a href=\\\"http:\\\/\\\/www.clintools.com\\\/forums\\\/index.php\\\">Support Forums<\\\/a> (including conducting a <a href=\\\"http:\\\/\\\/www.clintools.com\\\/forums\\\/index.php?action=search;advanced\\\"> search<\\\/a> using key words).<\\\/li>\\n<li><a href=\\\"http:\\\/\\\/www.clintools.com\\\/wordpress\\\/contact\\\/\\\">Contact us<\\\/a>&nbsp;with questions (we will only support those who have bought our software with this option).<\\\/li>\\n<\\\/ol>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions How do I cite the Software? All programmes have a citation &#8216;cut-and-paste&#8217; sectionin their help index. 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