Frequently Asked Questions

All programmes have a citation ‘cut-and-paste’ sectionin their help index. But for ClinTools overall the citation is:

Devilly, G.J. (2022). ClinTools Software for Windows: Version 5.0
(computer programme). www.clintools.com. Brisbane, Queensland, Australia.

 Below is a list of useful files. Download them (right click and “save as…”) into your system directory (usually c:\windows\system or c:\windows\system32), then register the file by opening the “Run” dialogue (under the Start menu) and typing: regsvr32 what-ever-file (see this picture for an example). Your programme should now run!

RightMovingPointerAll Visual basic runtime files: vbrun60sp6.exe (just double click it and all will be installed automatically). Use this one first if you’re not sure what’s going on.

Microsoft Data Access Components (MDAC; with thanks to MacroPool)

MDAC is a widely used Windows system component that implements database connectivity features. MDAC is required by many Windows programs that implement database features. These programmes should have been installed with ClinTools. However, in case of problems here is some further information for past versions of Windows where this has been a problem:

  1. Windows XP/2000/Me already contain MDAC by default, but it can get broken under certain circumstances.
  2. Windows 98/NT 4.0 don’t contain MDAC by default, so users of these Windows versions must install MDAC first.

How to Repair MDAC 2.81 under Windows XP with SP2

  1. WinXP with Service Pack 2 will create a fuss if you need to reinstall MDAC because it will think that it is already there. Therefore, follow this guide if you have any problems
  2. Open the folder C:\Windows\inf and locate the file mdac.inf.
    Note: Your Windows folder could be named differently, e.g. C:\WinXP 
  3. Right-click the file mdac.inf and click Install. 
  4. When prompted for a location, point to C:\Windows\servicepackfiles\i386
  5. When prompted for the file handler.reg, either point to C:\Program files\Common files\System\msadc or put the Windows XP CD in your CD-ROM drive.

This reinstalls / repairs MDAC 2.81 under Windows XP SP2.

Further Optional Steps

  1. Download and install MS Jet 4.0 Service Pack 8
  2. Run MacroPool’s MDAC Repair Utility.

If you require more files either: 1. search the web for them (we suggest visiting the “dlldump” or search for the file using Google); or 2. email our customer support.

If you are in what Microsoft calls an International Setting (e.g., France, Germany, etc), then you may get the following error when trying to run the software:
Runtime Error – 13: Type mismatch
This means that you do not have the English (United States) settings in your Regional Settings. To fix this, change Regional Settings to English (United States) under My Computer / Control Panel / Regional Settings. Once finished using the programme, however, you might want to change back to your own region again.

If your software is locked then visit the gofundme page and get the free registration code (and possibly buy us a coffee?).

There are three major sources of help and support available and we recommend that people use them in the following order:

  1. Check our Help and Frequently Asked Questions (FAQ) page (this page).
  2. View our Support Forums (including conducting a search using key words).
  3. Contact us with questions (we will only support those who have bought our software with this option).
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